HEARING BACKGROUND NOISE?
This is normal when first using hearing devices.
Your brain needs time to adjust.
• Start with 30 minutes per day
• Increase gradually over 1–2 weeks
Return Portal
Refund Request
Please use this form to submit your refund request. Our team will review your request and respond to you by email within 2-3 business days.
Before submitting your request, please review our refund policy
Frequently Asked Questions
How long does a refund review take?
We typically review refund requests within 2-3 business days. Once approved, refunds are processed within 5-7 business days and will appear in your original payment method.
What information do I need to provide?
Please provide your order number, product name, date received, and a detailed explanation of why you're requesting a refund. Supporting images are helpful but optional.
When will I receive a response?
You will receive an email response within 2-3 business days confirming whether your refund request has been approved or if we need additional information.
Quick Help Guide
Getting Used To Your Hearing Device
NOT CHARGING?
• Make sure earbuds sit fully in the case
• Clean charging slots if blocked
• Wipe gently with a dry cotton bud
WHISTLING OR BUZZING?
• Try different ear tip sizes (S / M / L)
• Insert firmly into ear canal
• Start with low volume
CARE TIPS
• Remove before showering or swimming
• Clean ear tips daily
• Keep charging slots clean
