Refund policy

Return & Refund Policy

Last Updated: July 2026

At Zingle, customer satisfaction is our priority. We want you to shop with confidence, knowing that if your purchase isn't quite right, we're here to help.

Please read this policy carefully before requesting a return or refund.

30-Day Return Guarantee

We offer a 30-day return period from the date your order is delivered.

If you're not completely satisfied with your purchase, you may return your item within 30 days, provided it meets the eligibility requirements outlined below.

This policy is in addition to your statutory rights under UK consumer law.

Return Eligibility

To qualify for a return, your item should:

Be returned within 30 days of delivery.
Be in good condition.
Include all original accessories, manuals and packaging where reasonably possible.
Not show signs of misuse, accidental damage or unauthorised modification.

We understand customers may need to inspect and test products as they would in a retail store. Reasonable handling will not affect your statutory rights.

Products That Cannot Be Returned

For hygiene and safety reasons, we may not be able to accept returns where:

Ear tips supplied with hearing amplifiers have been heavily used or are missing.
Products have been intentionally damaged.
Items are missing significant components.
Products have been altered or repaired by an unauthorised person.

This does not affect your rights if a product is faulty.

How to Start a Return

To request a return:

Visit our Return Portal on our website.
Enter your order details.
Select the reason for your return.
Follow the instructions provided.
Securely package your item for return.

If you experience any difficulties, our customer support team will be happy to assist.

Return Shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping costs unless otherwise stated during a promotion.

If the product is:

faulty,
damaged during delivery,
defective,
or we sent the incorrect item,

we will provide a suitable solution, which may include a prepaid return label or reimbursement of reasonable return postage where applicable.

Return Packaging

Please package returned items securely to prevent damage during transit.

Whenever possible, use the original packaging.

Customers remain responsible for returned items until they are received by our returns team.

Return Address

Once your return request has been approved, we'll provide the appropriate return instructions and return address via email.

Please do not send products back without first registering your return through our Return Portal or contacting customer support.

Refund Process

After we receive your returned item, our team will inspect it.

If your return is approved, your refund will be processed using your original payment method.

Most refunds are completed within:

5–10 business days

depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

Exchanges

If you would like a replacement product, please indicate this when submitting your return request.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, we will offer either:

an alternative product, or
a full refund.

Damaged or Faulty Products

If your order arrives damaged or develops a manufacturing fault, please contact us as soon as possible.

To help us resolve your claim quickly, please provide:

your order number,
a description of the issue,
photographs or a short video where appropriate.

We'll assess the issue promptly and arrange a replacement, repair or refund in accordance with UK consumer law.

Incorrect Items

If you've received the wrong product, please contact us within 7 days of delivery.

We'll arrange collection or provide return instructions at no additional cost and send the correct item as quickly as possible.

Warranty

Many Zingle products include a 12-month manufacturer's warranty covering manufacturing defects under normal household use.

The warranty does not cover:

accidental damage,
misuse,
unauthorised repairs,
cosmetic wear,
damage caused by improper use.

Your statutory consumer rights remain unaffected.

Late or Missing Refunds

If you haven't received your refund:

Check your bank account.
Contact your card issuer.
Contact your bank.

Some financial institutions require additional processing time before refunds appear.

If you've completed these steps and still haven't received your refund, please contact us.

Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us immediately.

If the order has not yet left our warehouse, we'll cancel it and issue a full refund.

Once an order has been dispatched, our standard return process will apply.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

If a product is faulty, not as described, or unfit for purpose, you may have additional legal rights beyond this returns policy.

Contact Us

If you need assistance with a return or refund, we're here to help.

Zingle Customer Support

📧 Email: support@zingleshop.co.uk

📞 Phone: 0208 058 4150

🕒 Business Hours:
Monday – Friday
9:00 AM – 5:30 PM (UK Time)